Legal document · Effective as of November 5, 2026
Privacy Policy
This policy describes how alpina-bio-ingredients.ch processes personal data provided by visitors and professional buyers. It specifies what data is collected, for what purpose, how long it is kept, and how to exercise your rights. The site operator is identified in the Legal Notice.
Collected data
Forms and server logs
The site collects data that you voluntarily enter into forms: name, company, email address, phone number, delivery address, and the content of your message. Technical connection data may be recorded by the server for security and operational purposes.
Form data
Name, company, email, phone, delivery address, and message content.
Technical data
IP address, browser type, and pages visited, kept for server security.
Processing purposes
Form data is used to respond to your request, prepare a quote, prepare a sample, or organize a delivery. Technical data is used to ensure site security and diagnose incidents. No data is used for any purpose other than that for which it was transmitted.
Basis and retention period
Data is processed based on your request and, if applicable, the resulting business relationship. Prospecting data is kept for the time necessary to process the request, then archived or deleted according to applicable obligations. Data related to an order is kept according to legal requirements.
Retention benchmarks
Data sharing
Data is not sold. It may be transmitted to service providers who participate in processing your request, for example, a carrier for a delivery. These providers only receive the information necessary for their mission.
For pallet or bulk orders, the carrier receives the delivery address, the name of the on-site contact, and access instructions. No commercial details about your volumes or pricing are transmitted beyond what is necessary for delivery.
- No resale or rental of your contact details to third parties.
- Transmission limited to service providers involved in your request.
- Carriers only receive the address and delivery instructions.
Order preparation
Your rights
You may request access to your data, its rectification or deletion, as well as the limitation of its processing. Identity verification may be requested before processing the request.
Access
Obtain a copy of the data associated with your request.
Rectification
Correct an incorrect delivery address, company name, or contact.
Deletion
Request the erasure of data that no longer needs to be kept.
Limitation
Suspend processing while a request is being reviewed.
Cookies and audience measurement
The site may use technical cookies necessary for its operation. The use of cookies is described in the cookie policy. You can configure your browser to refuse them, which may affect certain features.
Refusing technical cookies may, for example, prevent the saving of your display language or an order basket currently being prepared.
Consult the cookie policySecurity
Technical and organizational measures aim to protect data against unauthorized access, loss, or alteration. No system offers total security: we invite you to transmit only the information necessary for your request.
For a quote in tons, the company name, delivery address, and on-site contact are sufficient. Banking information does not pass through this site.
Changes
This policy may be updated to reflect a change in practice or legal obligation. The version published on this page is the one in effect.
Frequently Asked Questions
What data is really necessary for a quote request?
The company name, a contact email address, the desired delivery address, and the target quantities in kilograms or tons. The phone number helps to confirm a delivery slot, but remains optional for an initial estimate.
How long is a request kept on record?
A request without follow-up is kept for the time necessary for its processing, then archived or deleted. If an order results from it, the documents related to the sale and delivery follow the applicable legal retention periods in Switzerland.
Can I request a copy of the information transmitted?
Yes. Write to us indicating the company and email address used during the request. An identity check may be requested before transmitting the copy, to prevent a third party from accessing your information.
Where can I find the contact details of the site operator?
The operator and the person responsible for the site content are identified in the Impressum. You will also find the full contact details of Alpina Bio Ingredients AG, in Zürich.
A question about your data?
Write to us specifying the company concerned and the nature of your request. For a quote in kilograms or tons, you can also consult the prices and ordering conditions directly.
Address
Alpina Bio Ingredients AG
Bahnhofstrasse 42
8001 Zürich, Switzerland
Privacy Policy · Alpina Bio Ingredients AG · Zürich
This page describes the processing of personal data for the entire alpina-bio-ingredients.ch site. The version in effect is the one published here; in case of modification, the effective date is updated at the top of the page.